The
report "Bot
Services Market by Service (Framework and Platform), Deployment Channel
(Websites, Contact Center and Customer Service, and Social Media), Mode (Text
and Rich Media, Audio, and Video), End-User Vertical, and Region - Global
Forecast to 2022", The global bot services market size is expected to grow
from USD 458.4 Million in 2017 to USD 1,783.9 Million by 2022, at a Compound
Annual Growth Rate (CAGR) of 31.2%. Increasing user engagement on social media
platforms and highly advanced Artificial Intelligence (AI) and Natural Language
Processing (NLP) tools are boosting the growth of the bot services market
across the globe.
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The framework segment is
expected to dominate the bot services market during the forecast period.
Among
the services, the framework segment is expected to have the larger market share
in the bot services market during the forecast period. The framework segment
comprises Software Development Kits (SDKs) built over different APIs and
operational on several platforms, such as ASP.NET, Node.js (JavaScript),
motion.ai, and REST. The bot framework provides highly integrated tools that
help bot developers in tackling problems, such as language and dialog skills,
user connectivity, and basic input/output modules. The bot framework enables
enterprises to easily deploy bots across websites and various other channels,
such as Facebook Messenger, Skype, Slack, Kik, Twilio, Bing, Cortana, Siri, and
Google Now.
Browse and
in-depth TOC on "Bot Services Market "
60
- Tables
39
- Figures
138
- Pages
The social media deployment
channel is expected to play a key role in the bot services market.
With
technology advancements in bot ecosystem, enterprises are heavily deploying
bots on social media channels. Bot framework and platform providers offer easy
implementation of bot services on social media channels, such as WeChat, Kik,
Facebook Messenger, and Telegram. Customers can easily interact with businesses
via bot services on social media platforms. Increasing user engagement on
social media is one of the major factors driving the growth of the social media
segment across the globe.
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TOC @
The Asia Pacific (APAC)
region is expected to witness the highest growth rate in the bot services
market during the forecast period.
APAC is expected to have the
highest growth rate during the forecast period, due to the widespread adoption
of bot services by several end-user verticals in the region. The trend is
expected to increase at a rapid pace during the forecast period. China,
Australia, New Zealand, and India are the frontrunners in adopting bot
services. Additionally, the APAC region has the presence of a pool of social
media users in China, India, Australia, and New Zealand. The Banking, Financial
Services, and Insurance (BFSI), travel, healthcare, retail, and government
verticals are the end-user verticals driving the bot services market growth in
APAC. Additionally, the growing number of mobile users across social media in
APAC is expected to drive the growth of the APAC bot services market.
Some
of the major vendors in the bot services market are Microsoft (US), IBM (US),
Facebook (US), Google (US), Amazon Web Services (US), Nuance Communications
(US), Aspect Software (US), Inbenta Technologies (US), Creative Virtual (UK),
IPsoft (US), 24/7 Customer (US), CogniCor Technologies (Spain), Astute
Solutions (US), Gupshup (US), Next IT Corp. (US), Kore.ai (US), Rasa
Technologies GmbH (Germany), Pypestream (US), Avaamo (US), Pandorabots (US),
LogMeIn (US), Artificial Solutions (Spain), Botego (Turkey), Chatfuel (US),
Webio (Ireland), and Do You Dream Up (France).
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